Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, and email address when you submit a form or contact us directly.
• Service request details — your vehicle type, location, and the nature of your request when you call or submit a quote request.
• Usage data — standard website analytics such as pages visited, time on site, and referring URL, collected via third-party tools.
• Device information — browser type, operating system, and IP address, collected automatically when you visit the site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and quote inquiries.
• Dispatch towing and roadside assistance to your location.
• Follow up on completed service calls if needed.
• Improve our website and understand how visitors use it.
• Comply with legal obligations, if required.

We do not sell your personal information to anyone. We do not use your contact details for unsolicited marketing.

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data. Cookies are small files stored on your device. You can disable cookies in your browser settings at any time, though doing so may affect how parts of the site function. We use Google Analytics and similar tools to understand website traffic patterns.

4. Third-Party Services

We use certain third-party tools to operate this website, including form providers and analytics services. These providers may collect data subject to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our site. We do not share your personal data with third parties except as necessary to deliver our services or as required by law.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as it is needed to fulfill the purpose for which it was collected or as required by law. Service request records are kept for a reasonable period to resolve any disputes or questions that may arise after a job is completed.

7. Your Rights

You have the right to request access to the personal information we hold about you. You may also request that we correct or delete your data, subject to any legal obligations we may have to retain certain records. To make a request, contact us at the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top. Your continued use of our website after any update means you accept the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

• Bay Shore Tow Service
• 23 2nd Ave, Bay Shore, NY 11706
• Phone: (934) 888-0924
• Email: hi@bayshoretowservice.com

You can also reach us through our Contact page.